Shipping Information

Shipping Information

your gear is on the way!

Free Shipping

We offer free ground shipping on web orders above $149 CAD to any Canadian province.

Select orders may not qualify for free shipping.

How we ship

FedEx, UPS, and Canada Post are our primary carriers and are utilized by most of our clients in Canada. Purolator and Loomis are engaged on a lesser scale in order to provide additional rate shop options to more remote regions and to supplement the main carriers during peak output seasons.

Please review your order details carefully - once an order is placed it cannot be canceled, redirected or modified.

Standard orders typically leave our warehouse within 2 business days.

Express orders placed by 11:00 am MT Monday - Friday will ship that day, otherwise the order will ship on the next business day.

International shipping and only accept orders shipping in Canada. To place an order for delivery in the United States, please visit

When will my order ship?

Web orders typically leave our warehouse within 2 business days.

We do not ship on weekends or holidays.

Express orders placed by 11:00 am MT Monday - Thursday will ship that day, otherwise the order will ship on the next business day. Processing time may be delayed if your order requires additional screening from our fraud check. See below for approximate transit times for processed orders.

Days in transit canada 1

Fraud Check

We review all orders for evidence of fraud. In some cases we may call you to confirm your shipment. If you are shipping to an address other than your billing address verbal confirmation will be required and this may delay your shipment. This is important to note if you are choosing an express shipping service.

How do I track my order?

Once your order ships we’ll email you a confirmation that includes tracking. If you established an account on our website you can also login at any time to check status.

What happens if there is an issue with delivery?

Once a package leaves our warehouse, the carrier is responsible for its delivery. If the tracking shows delivered but you don’t have it, contact our customer service by opening a case and we’ll help however we can. We are not responsible for lost, stolen, or damaged packages.

What is your Return Policy?

Please Submit a Claim Online prior to returning product to Big Agnes. Brand new product, with tags still on, will be refunded to the purchaser. Used product will be evaluated for partial credit.

The customer is responsible for shipping product to Big Agnes for exchange, credit evaluation, or return. We recommend that you insure and include delivery confirmation on all packages sent to Big Agnes. We are not responsible for lost packages. Let us know what you would prefer as an exchange item and when your next trip is when you Submit a Claim Online so we can do our best to meet your expectations. 

need help?

Our team is here for you. Please email us or call 877.554.8975 with any questions. Also check out answers to frequently asked questions on
Big Agnes Customer Care Pages.