Shipping Information

FedEx, UPS, and Canada Post are our primary carriers and are utilized by most of our clients in Canada. Purolator and Loomis are engaged on a lesser scale in order to provide additional rate shop options to more remote regions and to supplement the main carriers during peak output seasons.

Please review your order details carefully - once an order is placed it cannot be canceled, redirected or modified.

Due to the ongoing Canada Post strike, we have been experiencing longer than normal ship times.

Standard orders typically leave our warehouse within 2 business days.

Express orders placed by 11:00 am MT Monday - Friday will ship that day, otherwise the order will ship on the next business day.

ca.bigagnes.com and fr-ca.bigagnes.com only accept orders shipping in Canada. To place an order for delivery in the United States, please visit www.bigagnes.com.

We review all orders for evidence of fraud. In some cases we may call you to confirm your shipment. If you are shipping to an address other than your billing address verbal confirmation will be required and this may delay your shipment. This is important to note if you are choosing an express shipping service.

Once your order ships we’ll email you a confirmation that includes tracking. If you established an account on our website you can also login at any time to check status.

Once a package leaves our warehouse, the carrier is responsible for its delivery. If the tracking shows delivered but you don’t have it, contact our customer service by opening a case and we’ll help however we can. We are not responsible for lost, stolen, or damaged packages.

Please Submit a Claim Online prior to returning product to Big Agnes. Brand new product, with tags still on, will be refunded to the purchaser. Used product will be evaluated for partial credit.

The customer is responsible for shipping product to Big Agnes for exchange, credit evaluation, or return. We recommend that you insure and include delivery confirmation on all packages sent to Big Agnes. We are not responsible for lost packages. Let us know what you would prefer as an exchange item and when your next trip is when you Submit a Claim Online so we can do our best to meet your expectations.